Cordlife Parents Feedback

Dear Cordlife clients,

To improve our service quality to all our clients, we would like to ask you to spend time to fill in this short survey. We value every feedback from our customers because it is very important for us that we provide the best service and experience to all of our clients.



Name:
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Contract Number:

(example: SG0011######### or ID0011#########)
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On the scale from 1 to 5 whereas 1 = strongly disagree and 5 = strongly agree, please tick your answer.

1. Our CBBC (Cord Blood Banking Consultant) was capable to explain the overall content of “Client Service Agreement” clearly and efficiently* *
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2. The information on the results/report for your stored cord blood unit is clear and easy to understand**
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3. Our Customer Service was capable to resolve your concerns and provide satisfying solutions with courtesy and professionalism* *
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4. I would recommend PT. Cordlife Persada service to my family and friends* *
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* If you choose disagree or strongly disagree (score 1 or 2) please elaborate your reasons:
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Other comments:
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Section B: Metascreen

1. Did you purchase Metascreen Newborn Screening Service offered by Cordlife? *
Please choose an answer

2. How satisfied / pleased were you with our product: Metascreen in the following categories?*
a. Ease of baby’s urine collection*
Please choose an option

b. Satisfaction on the timeliness of the Metascreen report *
Please choose an answer

3. How likely are you to recommend Metascreen to family or friends?*
This field is required



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