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FAQ

Frequently Asked Questions  

FAQ for Existing Cordlife Parents

With over 60,0001 cord blood transplants to date worldwide, cord blood is fast becoming a viable alternative for stem cell transplants in comparison with traditional bone marrow transplants. Plenty of promising research and active clinical trials are currently ongoing in the arena of stem cell transplants.

The FAQs below present most of the commonly asked questions have about cord blood banking and other related questions. Find out more about cord blood banking and how Cordlife can help play an important part to ensure holistic protection and assurance when it comes to protecting your child's health.

The FAQs below presents most of the commonly asked questions about cord blood banking and other related questions.

To view a topic, click on it to find out more.

Couldn't find the answer to your question? Give us a call at +62 21-8086-4674 or email us at info@id.cordlife.com

Reference:
1. Cord Blood Association. Cord Blood Editiorial Background and Fact Sheet. https://cord.memberclicks.net/assets/docs/Fact_Sheet.pdf. Published December 2012. Accessed December 12, 2023.

What is Cordlife Preferential Plan?

Cordlife introduces the Preferential Plan as a gesture of our appreciation to our Cordlife Parents. Under this plan, you can enjoy waiver for up to 4 years of storage savings when you prepay the balance for your child’s annual fees.

How would Preferential Plan benefit a Cordlife Parent like me?

Cordlife Preferential Plan lets you enjoy:

  • Savings of up to Rp. 6.600.000*
  • The convenience of a one-time payment for the remaining balance of annual instalment fees
  • Multiple payment modes such as transfer, credit card interest-free instalment plans* & etc
What is my balance amount for payment with Cordlife?

Please email us at id.preferential@cordlife.com or call us at (+62)21-8086-4674 to check your latest balance.

What are the available modes of payment?

You can opt for the following:

INA - INA

  • Cash or Telegraphic Transfer in Indonesia Rupiah
  • 0% Interest Installment from BCA Credit Card (3,6,12 months)
  • Credit Card payment (Visa / Master)
  • Bilyet Giro on behalf of PT. Cordlife Persada

INA - SG

  • Cheque payment *(Please cross Cheques and make payable to “Cordlife Group Limited”)
  • Credit Card payment (Visa / Master)
  • Funds transfer / Telegraphic transfer (Please include remitting and receiving banks charges) Singapore Dollar
What happens after the full 21 years of storage?

The ownership of the cord blood will be transferred over to your child once he/she reaches the legal adult age of 21 years and upon the renewing the agreement. Your child will be prompted to continue storage thereafter at the prevailing fees.

What happens after payment for the Preferential Plan is completed?

Once the payment has been completed, Cordlife will send a receipt payment to you and your plan is upgraded to the plan you have elected, now.

What if I elect for Cordlife Preferential Plan and then terminate the Service Agreement before the full 21 years?

In the event that that the Agreement you signed is prematurely terminated for valid reasons before the entire contractual period of 21 years (for example: transplant’s use), Cordlife will accord a pro-rated refund at nominal value.

What happens if Cordlife ceases operations?

The continuation of storage of your child’s umbilical cord blood stem cells is of utmost importance to us. In the unlikely event that Cordlife ceases its operations, Cordlife may assign its rights under the Agreement to another provider of cord blood banking storage facilities as long as that provider meets the necessary standards at the relevant time.

DCR No. : 1544, June 2019